Frequently Asked Questions
Everything you need to know about buying, selling, and using Promptly. Can't find what you're looking for? Get in touch.
Getting Started
What is Promptly?
Promptly is a marketplace for AI prompts. We connect prompt engineers with the AI community, giving you a curated library of high-quality prompts for every platform — image generation, text generation, code generation, and more.
Do I need an account to browse?
No account is needed to browse prompts. You can explore the full catalog freely. An account is required when you want to purchase prompts or start selling your own.
How do I create an account?
Click "Get Started" in the top navigation and sign up with your email or Google OAuth. It takes about 30 seconds.
Buying Prompts
How do purchases work?
Find a prompt you like, click purchase, and complete checkout via Stripe. You get instant access to the prompt content after payment.
Are there free prompts?
Yes! Filter the catalog by "Free" to browse prompts that cost nothing.
What payment methods do you accept?
We accept all major credit and debit cards through Stripe — Visa, Mastercard, American Express, and more.
Can I get a refund?
All sales are final. However, if you encounter issues with a prompt, contact our support team and we'll help resolve it.
Selling Prompts
How do I become a creator?
Sign up for an account, visit the Creator Studio, and verify your identity. Once approved, you can start listing prompts for sale.
How much can I earn?
Creators earn 85% of every sale. There's no cap on earnings — some creators make thousands per month.
How do I get paid?
We use Stripe Connect for payouts. There's a minimum payout threshold, and payments are processed in 2–5 business days.
What kinds of prompts can I sell?
Image generation prompts, text generation prompts, code generation prompts, AI workflows, MCP servers, skills, plugins — if it works with an AI platform, it can be listed.
How are prompts reviewed?
Every prompt goes through human review before going live. Reviews typically take 24–48 hours.
Account & Security
How do I reset my password?
Click "Forgot password" on the login page. You'll receive a reset link via email — the link expires after 1 hour.
Can I enable two-factor authentication?
Yes. Navigate to Dashboard > Settings > Security and follow the steps to enable 2FA.
How do I delete my account?
Contact our support team to request account deletion. This action is permanent and cannot be undone.